ZDATA Cloud Service and Measurement Institute Jointly Share Some Important Things to Know About Data Center Operation and Maintenance Certification

In the entire lifecycle of a data center, data center operations and maintenance management is the longest phase. The main purpose of data center operations and maintenance management is to provide required system services. It involves systematic planning, organization, coordination, and control of various management objects related to the data center. It encompasses all the management activities related to the operation of data center services. The primary goals of data center operations and maintenance management include compliance, availability, cost-effectiveness, and service quality.

In China, the maintenance of data center infrastructure not only requires technical specifications but also imposes management requirements, summarized as the "Four Modernizations": organizational specialization, standardization of work processes, institutionalization of management, and professionalization of employees.

Organizational Specialization

Organizational specialization is crucial for the success of data center operations and maintenance. The organizational structure that aligns with the strategic management goals of data center operations is a key element to be reviewed in the management process. Different organizational structures may lead to different outcomes, much like how diamonds and graphite, both made of carbon, differ in hardness due to their distinct structures. In China's data center operations and maintenance system architecture, key provisions related to organizational structure include strategic management, functional management, performance management, and organizational culture management.

Standardization of Work Processes

Standardization of work processes entails the development of standardized procedures and methods for various management tasks. In a highly standardized enterprise, detailed responsibilities and job content for each position are specified. This ensures that even with personnel changes, work procedures and methods remain consistent, avoiding the risk of job loss due to personnel changes. Standardized work procedures and methods facilitate supervision, guidance, and performance evaluation by management personnel. For example, in the dimension of operations management, standard operating procedures should be developed for common operations of critical infrastructure equipment in various situations.

Institutionalization of Management

Institutionalization of management involves documenting the procedures, methods, requirements, and prohibitions for various work tasks in written regulations. This provides a basis for guiding employee work and implementing reward and punishment measures. Relevant management regulations need continuous review and improvement to achieve sustained improvement in service capabilities. For instance, in the domain of human resources management, the capabilities and management systems of various operations personnel should be documented in written form, covering dimensions such as recruitment, qualification management, performance assessment, and team building.

Professionalization of Employees

Professionalizing employees involves promoting the professionalization process through training to ensure that employees' work and performance align with the company's established work procedures, methods, and requirements. It also makes it clear that actively supporting the "Four Modernizations" construction will be rewarded, while actions detrimental to this construction will be severely punished. Management domains related to employee professionalization include human resources management and performance management.

In conclusion, the "Four Modernizations" are interrelated. Organizational specialization is the foundation for standardizing work processes, which in turn requires institutionalized management. Institutionalized management ensures the professionalization of employees.

Summary:

Chinese data center operations and maintenance certification are based on domestic standards such as GB/T 33136 "Information Technology Services Data Center Service Capability Maturity Model" and GB/T 51314 "Data Center Infrastructure Operation and Maintenance Standard." It integrates advanced operational management best practices and experiences from both domestic and international contexts, forming an evaluation system more suitable for the Chinese context. The evaluation of data center operations and maintenance systems for industries such as government, finance, and telecommunications is continually improving based on the characteristics of different industries.

Beijing ZDATA Yunfu Data Technology Co., Ltd. is a pioneer in domestic data center certification, a practitioner in data center talent cultivation and vocational education. The company focuses on providing comprehensive technical services throughout the data center lifecycle, including consulting services, project management, testing and verification, health checkups, and operations outsourcing. It offers services such as design certification, construction certification, operations certification, and energy efficiency certification, aiming to create high-security, highly available, and highly scalable energy-efficient intelligent data centers through collaboration.

Contact Information:

Mr. Wan: 18210689077

Mr. Yang: 18001300158